Finnair Business Services Ltd belongs to Finnair Group. We offer financial and customer support services to group companies. Our desire is to provide high - quality service, support the development of our employees and through this contribute to achievement of company´s goals.
We are looking for a COORDINATOR
to join our Customer Contact Center in Tallinn, Estonia.
As a Coordinator you would provide call-center services to Finnair customers in the Baltic market and East Europe market and act as Finnair' s general sales agent in Estonia.
Join us if you have:
- Excellent interpersonal and communication skills
- Readiness to offer good quality service to customers
- Aptitude to multi-task, readiness to work under pressure and with tight schedules
- Experienced in computer skills and relevant IT systems and/or ability to quickly acquire needed skills, good experience in Amadeus booking system
- Fluent in Estonian and English (spoken and written), communication skills in Finnish and Russian
Your main responsibilities include:
- Handling Finnair' s bookings and selling tickets
- Offering call - centre services to Finnair' s customers, counselling private customers in Finnair Plus matters and irregularity situations.
- Providing agent support to Baltic and East Europe market (CZ,SK,PL,HU) travel agencies
- Group sales and handling procedures for Baltic countries, Poland, Hungarian, Czech Republic and Slovakian market
We offer you:
Work experience in international and modern work environment
Oppurtunitites for learning and self-development
Job is located in Tallinn, Estonia.
Please submit your application, CV and motivation letter latest by 20th of January 2019.
I nformation about other career options is available on our homepage www.finnairbusinessservices.com