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Coordinator Finnair

Työpaikan kuvaus

Finnair Business Services Ltd belongs to Finnair Group. We offer financial and customer support services to group companies. Our desire is to provide high - quality service, support the development of our employees and through this contribute to achievement of company´s goals.

We are looking for a


to join our Customer Contact Center in Tallinn, Estonia.

As a Coordinator you would provide call-center services to Finnair customers in the Baltic market and East Europe market and act as Finnair' s general sales agent in Estonia.

Join us if you have:
  • Excellent interpersonal and communication skills
  • Readiness to offer good quality service to customers
  • Aptitude to multi-task, readiness to work under pressure and with tight schedules
  • Experienced in computer skills and relevant IT systems and/or ability to quickly acquire needed skills, good experience in Amadeus booking system
  • Fluent in Estonian and English (spoken and written), communication skills in Finnish and Russian

Your main responsibilities include:
  • Handling Finnair' s bookings and selling tickets
  • Offering call - centre services to Finnair' s customers, counselling private customers in Finnair Plus matters and irregularity situations.
  • Providing agent support to Baltic and East Europe market (CZ,SK,PL,HU) travel agencies
  • Group sales and handling procedures for Baltic countries, Poland, Hungarian, Czech Republic and Slovakian market

We offer you:
Work experience in international and modern work environment
Oppurtunitites for learning and self-development
Excellent team

Job is located in Tallinn, Estonia.

Please submit your application, CV and motivation letter latest by 20th of January 2019.
I nformation about other career options is available on our homepage www.finnairbusinessservices.com

Työnantaja Finnair
Osoite 01530 Vantaa
Ilmoitus jätetty 31.12.2018
Viimeinen hakupäivä 20.01.2019
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